Terms of Service & SLA
These terms govern the engineering, marketing, branding, and software services provided by BiharStack Technologies Pvt. Ltd.
1. Engagement & Deliverables
BiharStack delivers customized digital solutions including website engineering, POS software, AI automations, and performance marketing. Project deliverables, timelines, and milestones are documented in the respective service agreement or proposal prior to sprint initiation.
2. Intellectual Property & Code Ownership
Upon final settlement of invoices, all custom source codes, branding assets, logo designs, and content created specifically for the client become the sole intellectual property of the client. BiharStack retains the right to display non-confidential project snapshots in our case studies portfolio.
3. Service Level Agreement (SLA) & Uptime
For active retainer and maintenance clients, BiharStack maintains a 99.9% platform uptime commitment across global CDN infrastructure with prioritized 24-hour critical issue response windows.
4. Governing Law & Jurisdiction
All commercial agreements and terms of service shall be governed by and construed in accordance with the laws of India, under the jurisdiction of the courts of Madhubani / Patna, Bihar.